The Serenity Edit FAQ

Frequently Asked Questions

Everything you need to know about The Serenity Edit, from what’s included to how the membership works and how to get the most from it.

What is The Serenity Edit?

The Serenity Edit is an expert-led holistic wellbeing membership designed to help you feel as good as the life you’re creating.

Inside you’ll find guided experiences for deeper rest, greater energy, powerful confidence, clarity, enjoyment and more of what makes you feel good, with different ways to explore depending on what you fancy that day.

Who is The Serenity Edit for?

The Serenity Edit is for busy, ambitious women who already have a life they value and want their wellbeing to feel just as good.

You don’t need to be struggling or looking for a complete life overhaul. It’s somewhere to come for useful, enjoyable wellbeing that fits naturally around real life.

What’s included in my membership?

Your membership gives you access to a growing library of guided wellbeing experiences including Rapid Tapping, Reflexology, Facial Reflexology, Breathwork, Sound, Somatic Experiences, Sleep support, Walk With Me sessions, guided journalling, recipes, Guided Edits and live sessions.

You can explore by how you want to feel, the time you have or the practice you fancy using.

How do I use The Serenity Edit?

There is no right way to use it.

Start with how you want to feel, browse the collections that catch your attention, or choose something short if you only have a few minutes.

Give it a go, see how you feel and come back to the experiences that work well for you.

Do I need to follow a programme or routine?

No. The Serenity Edit is deliberately designed around choice rather than another routine to keep up with.

Use one experience occasionally, return to favourites regularly, explore something new, or follow one of the Guided Edits when you want a little more structure.

How often is new content added?

The library will continue to grow with new experiences, recipes, Guided Edits and live sessions.

New content will be added thoughtfully rather than simply for the sake of adding more, so The Serenity Edit stays useful, curated and easy to explore.

Are there live sessions?

Yes! Your membership includes one live guided wellbeing experience every month, offering the opportunity to enjoy different holistic practices with Sally.

Can't join live? Recordings will be added to the membership library so you can enjoy them whenever it suits you.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.